Experian Reverses Consumer Dispute Policy

Experian® has reversed their newly instituted rule about removing dispute remarks. The rule stated that a letter from the creditor was required to remove any dispute remarks during the rescore process. Effective immediately, they have agreed to continue to accepting dispute letters from borrowers.

Experian® originally made the change because they were getting complaints from data furnishers who were unhappy that a dispute remark was removed. Now, Experian will notify data furnishers that they have removed an “account in dispute” comment through the Dispute Resolution Notification process. This will allow Experian® to continue to remove the comments using the previous process of letters from the borrower.

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